Terms of service
Ask The DGSA, a trading name of DGSA Solutions Limited · Version 1.1 · 14 September 2026
The short version. You send us a dangerous goods question and pay a fixed fee; we send you a written answer prepared with reasonable care and skill by a qualified DGSA. Our answer relies entirely on what you tell us and send us; we do not inspect anything. Using this service does not appoint us as your Dangerous Goods Safety Adviser. If you are a consumer, you have cancellation rights described in section 8. How we look after your personal data is in our separate privacy notice. The legal version follows.
1. Who we are
Ask The DGSA is a service of DGSA Solutions Limited, a company registered in England and Wales, company number 15727825, registered office 27 Old Gloucester Street, London WC1N 3AX, VAT number GB 476 4369 51, based in Wales ("we", "us"). Contact: question@askthedgsa.online, 0330 223 8377.
2. The service
We provide written answers to questions about the carriage of dangerous goods by road in the United Kingdom, by reference to the 2025 edition of ADR (Volumes I and II), the Carriage of Dangerous Goods and Use of Transportable Pressure Equipment Regulations 2009 as amended, and Department for Transport authorisations current at the date of the answer.
The service levels are those described on our pricing page at the time you order: a quick question (answered on the facts you describe, without document review), a full written answer (including review of the documents you upload), or a monthly subscription. Turnaround times run in working days (Monday to Friday excluding English and Welsh bank holidays) and start when your payment is received. If we need more information from you, the turnaround clock pauses until you provide it.
The service does not cover carriage by sea, air, rail or inland waterway, Class 1 (explosives) or Class 7 (radioactive material), or the law of jurisdictions outside the United Kingdom.
3. What this service is not
Using this service does not appoint us, and does not create any relationship in which we act, as your Dangerous Goods Safety Adviser under section 1.8.3 of ADR or regulation 5 of the 2009 Regulations. If your undertaking is required to appoint a DGSA, that obligation remains yours, and an answer from this service does not discharge it, nor does it constitute the monitoring, annual report or accident reporting functions of an appointed DGSA. If you would like to appoint us formally, contact us for a separate engagement.
Our answers are advice on the regulatory position. They are not legal advice, and responsibility for compliance decisions, and for the duties that attach to your role in the carriage of dangerous goods, remains with you.
4. Your information, and what our answers rely on
Our answers are prepared solely from the information and documents you provide. We do not inspect goods, packagings, vehicles, premises or operations. You confirm that the information and documents you give us are accurate and complete to the best of your knowledge, and you accept that any inaccuracy or omission in them may make the answer wrong for your situation. Where an answer states assumptions, it is given subject to those assumptions.
5. Price and payment
Prices are as displayed on the site at the time you order, in pounds sterling, inclusive of VAT. Payment is taken through PayPal before work begins; the contract between us forms when your payment is received, and turnaround times run from that point. A VAT invoice is available on request.
6. Subscriptions
The subscription entitles you to up to three quick questions, or one full written answer, in each monthly billing period. Unused entitlement does not roll over. The subscription renews monthly and continues until cancelled. You may cancel at any time through your PayPal account or by emailing us; cancellation takes effect at the end of the paid billing period, and no further payments are taken. We may withdraw or change the subscription on notice, which will not affect a period already paid for.
7. Follow-up questions
One brief request to clarify the answer we have given is included in each question. A new scenario, substance or issue is a new question at the applicable price.
8. Cancellation rights for consumers
If you are a consumer (an individual acting wholly or mainly outside your trade, business, craft or profession), the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you the right to cancel this contract within 14 days without giving a reason.
Because you will normally want your answer within that period, the order form asks you to request that we begin work immediately. Where you make that request and we deliver your answer, the service is fully performed and the right to cancel ends on delivery. If you cancel after work has begun but before delivery, you pay a proportionate amount for the work done and receive the balance as a refund. If you cancel before work has begun, you receive a full refund.
To cancel, email question@askthedgsa.online stating your name, the email address you ordered with, and that you wish to cancel. You may use the model cancellation form at the end of these terms, but you do not have to. Refunds are made through PayPal to the payment method you used, within 14 days.
For subscriptions, the 14-day cancellation right applies from the day the subscription starts, subject to a proportionate charge for any service already provided at your request.
9. Our liability
We will perform the service with reasonable care and skill. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be excluded or limited by law, and nothing in these terms affects a consumer's statutory rights.
Subject to that: our total liability arising out of or in connection with an answer, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to five times the fee paid for that answer; and we are not liable for loss of profit, loss of business, business interruption or loss of business opportunity, or for any loss arising from inaccurate or incomplete information or documents you provided, or from use of an answer for a situation materially different from the one described to us, or from reliance on an answer after the regulatory provisions it is based on have changed.
If you are a business, you agree that the answer is provided for your use only and we owe no duty to any third party you share it with.
10. Complaints
If you are unhappy with an answer or the service, email question@askthedgsa.online and we will respond within five working days. We would rather put something right than lose your confidence.
11. General
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction, except that if you are a consumer resident in Scotland or Northern Ireland you may also bring proceedings in your local courts. If any provision of these terms is found unenforceable, the remainder continue in force. We may update these terms from time to time; the version on the site when you order is the one that applies to your order.
12. Privacy
DGSA Solutions Limited is the data controller for personal data processed through this service. What we collect, why, who processes it, how long we keep it and your rights are set out in our privacy notice, which forms part of these terms.
Model cancellation form
To: DGSA Solutions Limited, question@askthedgsa.online — I hereby give notice that I cancel my contract for the supply of the following service: [your question reference or a short description]. Ordered on [date]. Name of consumer: — Address of consumer: — Signature (only if this form is notified on paper): — Date: —